Fulfillment Policy

Effective Date: _______1/1/2025_______________

This Fulfillment Policy describes how CharlotteS117 (“Company,” “we,” “our,” or “us”) processes and delivers digital products purchased through our website and Kajabi platform.

1. Order Processing

• Orders are processed immediately upon payment confirmation.

• You will receive an email receipt and instructions to access your digital product, typically within minutes of purchase.

• If you do not receive access within 24 hours, please contact us at [email protected] .

2. Delivery of Digital Products

• All products are digital and provided via secure online download or Kajabi membership access.

• No physical items will be shipped.

• You are responsible for maintaining a reliable internet connection and appropriate device/software to access the content.

3. Refunds & Exceptions

• All sales are final for digital products. No refunds, exchanges, or credits will be issued once access is granted.

• Exceptions: Refunds are only provided for (a) verified duplicate purchases or (b) confirmed technical failures that prevent product access.

• Requests for these exceptions must be submitted in writing within 7 calendar days of purchase to [email protected] .

4. Cancellations

• Because access is granted immediately, orders cannot be canceled once payment is processed.

5. Technical Support

• If you experience download or access issues, email [email protected]  with your order details.

• We will respond within 48 hours to help resolve the issue.

6. Contact Information

CharlotteS117
Summer Street
Waterville, Maine 04901
Email: [email protected]