Fulfillment Policy
Effective Date: _______1/1/2025_______________
This Fulfillment Policy describes how CharlotteS117 (“Company,” “we,” “our,” or “us”) processes and delivers digital products purchased through our website and Kajabi platform.
1. Order Processing
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Orders are processed immediately upon payment confirmation.
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You will receive an email receipt and instructions to access your digital product, typically within minutes of purchase.
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If you do not receive access within 24 hours, please contact us at [email protected].
2. Delivery of Digital Products
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All products are digital and provided via secure online download or Kajabi membership access.
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No physical items will be shipped.
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You are responsible for maintaining a reliable internet connection and appropriate device/software to access the content.
3. Refunds & Exceptions
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All sales are final for digital products. No refunds, exchanges, or credits will be issued once access is granted.
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Exceptions: Refunds are only provided for (a) verified duplicate purchases or (b) confirmed technical failures that prevent product access.
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Requests for these exceptions must be submitted in writing within 7 calendar days of purchase to [email protected].
4. Cancellations
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Because access is granted immediately, orders cannot be canceled once payment is processed.
5. Technical Support
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If you experience download or access issues, email [email protected] with your order details.
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We will respond within 48 hours to help resolve the issue.
6. Contact Information
CharlotteS117
Summer Street
Waterville, Maine 04901
Email: [email protected]