Fulfillment Policy

Effective Date: _______1/1/2025_______________

This Fulfillment Policy describes how CharlotteS117 (“Company,” “we,” “our,” or “us”) processes and delivers digital products purchased through our website and Kajabi platform.


1. Order Processing

  • Orders are processed immediately upon payment confirmation.

  • You will receive an email receipt and instructions to access your digital product, typically within minutes of purchase.

  • If you do not receive access within 24 hours, please contact us at [email protected].

2. Delivery of Digital Products

  • All products are digital and provided via secure online download or Kajabi membership access.

  • No physical items will be shipped.

  • You are responsible for maintaining a reliable internet connection and appropriate device/software to access the content.

3. Refunds & Exceptions

  • All sales are final for digital products. No refunds, exchanges, or credits will be issued once access is granted.

  • Exceptions: Refunds are only provided for (a) verified duplicate purchases or (b) confirmed technical failures that prevent product access.

  • Requests for these exceptions must be submitted in writing within 7 calendar days of purchase to [email protected].

4. Cancellations

  • Because access is granted immediately, orders cannot be canceled once payment is processed.

5. Technical Support

  • If you experience download or access issues, email [email protected] with your order details.

  • We will respond within 48 hours to help resolve the issue.

6. Contact Information

CharlotteS117
Summer Street
Waterville, Maine 04901
Email: [email protected]